Difference between Public Group and Queue
Queue | Public Group |
---|---|
Queues are used primary as Owners of records. | Public Groups are used primary for security. |
Queue is a feature available to salesforce.com users that allows you to integrate prospect assignments with your current salesforce.com workflow. Rather than assigning to a specific user, you can choose to assign leads to a salesforce.com queue and then use your CRM workflow or manual method of distributing leads to sales representatives. | Public Group is kind of team or group of related users; this will help to share the data. |
Queue can be created for Custom objects and for Case, Lead and Knowledge Article Version. | Public group created can be used across any objects. |
Nice Info Kept Up...
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